WE DO NOT REFUNDS.
You can only change for another product of the same design, same color and type of a different size within 3 days of receiving the goods provided it is UNWORN, UNWASHED, UNALTERED, UNSCENTED condition with ALL TAGS ATTACHED (for both local and international orders).
Any product that you want to change for is subject to availability. You must email us within 3 days of order receipt, and return your unwanted items within 3 days of receiving your products.
Shipping cost for the return will be borne by the customer.
However, customers are advised to notify us at [email protected] by quoting the order number and the product details.
Sale items and purchases made with discount coupons are non-returnable.
Accessories including jewellery, bags, scarves and hair accessories are non-returnable too.
PRE-ORDER items are non-refundable, non-exchangeable and non-returnable.
Our working hours are weekdays from 10am to 7pm. Emails sent outside these hours will be replied in the morning of the next working day. Rest assured any enquiries will be answered.